At Liraz Devices, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth and transparent process.
1. Return Eligibility
- You may return an item within 7 days of receiving your order.
- To be eligible for a return, the item must be:
- Unused and in the same condition as when received
- In its original packaging with all accessories and documentation included
- Free from physical damage caused by the user
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after the 7-day window
- Products damaged due to misuse, negligence, or accidents
- Items with missing parts, accessories, or packaging
3. Return Process
To initiate a return:
- Email us at [email protected] within 7 days of delivery.
- Include your order number, reason for return, and photos if the item is defective or damaged.
- Our support team will review your request and provide return instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Refunds
- Please allow 5–7 business days after approval for the refund to be issued.
- Refunds are only issued after we receive and inspect the returned product.
5. Exchange Policy
We currently do not offer exchanges. If you want a different item, please return the product and place a new order.
6. Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- In such cases, we will cover or reimburse reasonable shipping costs upon proof of payment.
7. Contact Us
If you have any questions about your return, please reach out to:
[email protected]